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1. Who We Are
AC Floors LLC is a licensed and insured flooring installation company based in Richmond, VA. Our official website is https://acfloorsva.com, and this Privacy Policy explains how we collect, use, and protect your personal information when you interact with our site.
2. What Information We Collect
When you fill out a form on our website (such as scheduling a free estimate), we may collect:
- Full name
- Phone number
- Email address
- Service location
- Flooring service type
- Any additional message or note you provide voluntarily
3. How We Use Your Information
We use the information you provide to:
- Contact you regarding your appointment
- Confirm or reschedule in-home visits
- Send estimates or service-related follow-ups
- Improve our communication and service quality
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. SMS Notifications – Consent Policy
We may use SMS (text messages) to send you appointment confirmations, reminders, and updates.
When booking through our online scheduler (powered by Simply Schedule Appointments), users must enter a phone number to proceed. Below this field, we display a clear consent notice:
“By entering your phone number, you agree to receive SMS notifications about your appointment.”
This constitutes your explicit opt-in to receive transactional text messages only, which may include:
- Appointment confirmations
- Upcoming appointment reminders
- Notices of changes or cancellations
We do not send promotional or marketing SMS messages under any circumstance.
If you wish to opt out of receiving text messages at any time, please contact us at:
📧 acfloorsva@gmail.com
📞 (804) 944-2626
5. Data Security
We take your privacy seriously. All data is transmitted over secure HTTPS connections and stored using industry-standard security practices.
Our website is built on WordPress and uses reliable, secure tools and plugins such as Simply Schedule Appointments, Twilio for SMS delivery, and reCAPTCHA for spam and abuse prevention.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request that we delete your data
- Revoke consent to communications at any time
To make any such request, please email us at acfloorsva@gmail.com.
7. Third-Party Services
We may use trusted third-party services strictly for scheduling, communication, and security purposes. These may include:
- Twilio for SMS message delivery
- Google Calendar integrations for appointment scheduling
- reCAPTCHA to protect our forms from spam and abusive submissions
These third-party services process data only as necessary to perform their intended functions and do not use your information for marketing purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date. Continued use of our site after updates constitutes your agreement to the revised policy.
9. SMS Communications
By providing your phone number and opting in through our website forms or scheduling system, you consent to receive SMS text messages from AC Floors LLC related to your appointment, including:
- Confirmations
- Reminders
- Scheduling updates
- Arrival notifications
- Service completion notifications
These messages are strictly transactional and informational. AC Floors LLC does not send marketing or promotional SMS messages.
Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.
We do not sell, rent, or share your phone number with third parties for marketing purposes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
AC Floors LLC
📍 515 Cokesbury Ln, Henrico, VA 23229
📞 (804) 944-2626
📧 acfloorsva@gmail.com
🌐 https://acfloorsva.com
